Refund & Exchange Policy

At Sassi, our goal is to deliver high-quality fabric and exceptional craftsmanship. We want you to feel completely confident in your purchase. If something isn't right, our policy is designed to ensure your peace of mind.

The Sassi Quality Guarantee

We stand by the quality of our clothing.

• Stitch Guarantee: We guarantee the craftsmanship of every garment. If you receive an item with a manufacturing defect in the stitching, we will gladly exchange it.

• Fabric & Shrinkage: Because we prioritize quality fabric, we understand the importance of how it wears and washes. If your garment experiences excessive shrinkage or fabric issues under normal washing conditions, you are eligible for an exchange.

Please note: Damage due to negligence, improper handling, or not following the care instructions will not be covered.

How to Exchange or Return (Domestic Orders)

• Eligibility: Exchanges and returns are accepted on all items, including those purchased during promotional sales or at a discounted price.

• Condition: We aim to be as flexible as possible. You can return or exchange items even if they have been used, worn, or altered/stitched.

• Change of Mind: Change of mind is completely acceptable. If you receive your order and simply change your mind, you can still request an exchange or return.

• Stock Availability: Exchanges are subject to the availability of items in our current stock. If the item is out of stock, a return/refund may be processed.

International Orders

• Refunds: We currently do not offer refunds on international orders.

• Exchanges: We offer exchanges within 20 days of delivery, provided the customer bears the overall shipping cost for returning and reshipping the item.

• Change of Mind: Not applicable for international orders. 

Damaged or Stolen In Transit

• Damaged: A product is considered damaged if it is received with torn fabric or physical harm due to courier mishandling.

• Stolen: A product is considered stolen if the package arrives with a damaged seal, is empty, or has fewer items than ordered.

• Reporting: Please contact our Customer Care team within 14 days of receiving the order. You may be asked to provide digital photographs of the package/garment to qualify your claim. Investigations typically take 4–5 days to resolve.